Policies

On-Time Arrival ::

The Emerson Joseph crew run a tight ship. We make every effort to ensure that you don’t wait. We only ask the same, in return. For those who arrival late, we will hold your appointment for 15 minutes. To ensure the service level of those scheduled after you, we cannot guarentee your appointment after that point. I’m sure you understand.

No Show/Cancellation Policy ::

We understand that our clients have busy, & sometimes unpredictable schedules. At the same time, we must run our business as efficiently & productively as possible. Clients who repeatedly “No Show” or cancel within 1 hour of their appointment will be asked to provide a credit card to secure next appointments. This policy also applies to members.

Gratuities ::

Gratuities are not included in the price of services, unless expressly stated as part of a package. Amounts are entirely up to the discretion of the client & should be given only if you are 100% satisfied with the service. Typical gratuities range from 15-30%.

Group Reservation Policy ::

When booking services for 3 or more persons, we require a non-refundable payment of 50% of the cost of services. We will also require a credit card to secure the appointments & will process the entire payment should the group “No Show” or cancel within 24 hours of the scheduled appointments. A 20% gratuity will automatically be added to the cost of services booked for group reservations.

Return Policy ::

Gift cards & memberships are transferable, but NOT refundable. With a receipt, unopened products may be returned for full refund within 30 days of purchase. Without a receipt, unopened products may be exchanged within 30 days of purchase.