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Customer Care

Emerson Joseph respects and appreciates that our clients have busy and demanding lives that sometimes make last minute schedule conflicts unavoidable. We do ask for the same respect be shown to our team of professionals and therefore require a 48-hour advance notice when cancelling any appointment at Emerson Joseph. This allows the opportunity for someone else to schedule an appointment. For this reason, a major credit card is required to hold any appointment. You will not be charged until services are rendered, unless you fail to cancel within 48 hours and/or no-show your appointment.


When rescheduling a pre-booked appointment, you may only reschedule that appointment one time. Continued rescheduling may result in a late cancel or a no show, regardless of given notice.

No Shows

Clients who miss a scheduled appointment and do not provide 48 hours cancellation notice, will be considered a "no show" and will be charged the full amount for the missed appointment.

Late Arrivals

Out of respect and consideration to our service professionals and other customers, please plan accordingly and be on time for all scheduled appointments. If you arrive late, your appointment may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your Emerson Joseph service provider will determine if there is enough time remaining to complete the booked service to our quality standards. Regardless of the service providers decision to give a partial service or none at all, you will be charged the full amount of the appointments booked.

Group/Package Bookings

Any multi-service appointment bookings consisting of 3 services or more; such as packages, groom's parties, or simply a collection of services booked at the same time by the same person will be charged a deposit of 50% of the ticket total at the time of booking. The remaining balance is due at checkout. Deposits for group parties are refundable when cancelled within 2 weeks prior to the group events. Day of cancellations are subject to the standard cancellation policy.